Indian Visa Application Centre, Hayes

PLEASE NOTE THAT THIS POST WAS FIRST WRITTEN IN FEBRUARY 2010 AND SOME OF THE INFORMATION IS NOW OUT OF DATE – from 23rd November 2010 a new online application system was introduced – details are available at  However, the information contained below may well still be of interest for those seeking to get to the Hayes office – for which the blog was originally intended!


After reading some of the horror stories online about applying for a visa to visit India, I embarked on the process, and thought some tips might be helpful for others – especially about actually getting to the Centre in Hayes!

  • Yes, the online system is a bit clunky – and it crashed on me once without saving what I had done – which was a pain! But by automatically checking for completeness it did save time filling out the forms, perhaps incorrectly, and therefore having to redo them again.
  • Before embarking on completing the forms online, do check you have all the information to hand – down to the level of detail required about the place of both parents’ birth!  Unfortunately, there is not an easy to find guide to completing the visa form available in the drop-down menus!  One solution is to print out a hard-copy form from those available, and then use this as a guide.  The trouble is that not all of the questions asked are unambiguous!
  • The automatic fee charging system did indeed seem to overcharge me – as least compared with the advertised fees for visas! Watch out for this!
  • Make sure that you submit all of the relevant required documents, or have them with you (together with two photographs) when you go to the Centre.
  • For those taking the application form to the Indian Visa Application Centre in Hayes, there are many comments on the Web about how difficult this is to find!  It is actually very simple!  The Centre is accessed on the south side of Uxbridge Road in Hayes, just by the Grand Union Canal.  For those driving from the M4, take the A312 north to its junction with the A4020, and then turn east towards Southall.  Don’t take the first right down Springfield Road, but watch out for the large Currys superstore just before the Fiat car showrooms. That is the best place to park! Walk a short distance (c. 100 yards) towards the canal, and turn right just beyond the Fiat garage. The entrance to the Application Centre is then through some large metal gates  just  after the car park behind the garage. This is just by the A4020 label next to the canal on this map!
  • Once inside, you will receive a numbered ticket, and will then have to wait in the large seated waiting hall.  There are around a dozen service desks, and so the queue moves relatively quickly.  At 08.30 in the morning, I only had to wait about 25 minutes to be ‘processed’.  Opening hours for submission of passports are 08.30-14.30 Monday to Friday; passport pickup (usually withing 2-3 working days) hours are 13.00-16.30 Monday to Friday.


Filed under Higher Education, ICT4D conferences, Politics

27 responses to “Indian Visa Application Centre, Hayes

  1. unwin

    Please note that the above post is now out of date, and with effect from 23rd November 2010 a new online application system was introduced – details are available at

  2. Hello sir where can i get the new application form please let me know as i am also covering the same topic on indian visa application form thank u

  3. manisha

    Can i please get telephone number of india visa application centre in hayes???
    PLEASE its knda very important

  4. unwin

    The general visa information number is 09057570045 . Do note, though, that, as they say, “This Contact Centre number is a premium number service and calls to this number are charged at 95 pence/minute (inclusive of all taxes). The cost stated is for calls from a BT land line; the cost of calls from other landline and mobile networks may vary and may include additional tariff. Premium service rates are subject to change. Calls provided by BT will be charged at 95 pence per minute at all times. A set-up fee of up to 6 pence per call applies to calls from residential lines. Mobile and other providers’ charges may vary”.

  5. Vinod Patel

    If you do visit the Hayes office, be prepared for frustration and unbearable wait. You will see how bureaucrats IN India work. Anything that can possibly take a minute longer will take an hour longer. Just sheer incompetence and pen pushing. Clerks ensuring that they have a sense of being gods for a part of their miserable other existence! Don’t visit India if you can possibly do so – the frustration is not worth the experience.

  6. sumeet

    It was terrible visiting the visa centre in hayes today.My app was scheduled for 9:15am but they say me at 10:00am.To top it all,they said I dont have enough documents to apply for visa.Anyhow can someone pls guide me-If one of the parent does not have a passport to provide as evidence to say their child could go with the mother,can they give their driving licence as proof? pls let me know asap.


    • punam

      I must say few years back the experience was not very pleasant ,always felt like to give the staff dealing with visa applications a good shake .they made feel like so sorry that I had applied ..that was till 2009 …2010 my mistake and the staff could not help me enough , very welcoming ,with a smile telling me not to worry ,and I got my visa in time with a smile and wishes for safe travel, that was the Edinburgh office staff …my experience with call center staff and Hays office is very satisfying …. I hope it improves for people who are not happy with the service …. premium numbers ,well if one does everything right the way it should ,then no need to call these numbers ….there is no direct number for Hays office ..

  7. B

    Is there a telephone number for the centre at Hayes? Is it possible to fax an additional document to the centre? They told me I could when I was there, now I try to find a number it seems impossible! That means another appointment and another 3 hour trip just to hand over a piece of paper they didn’t ask for in the first place!

  8. You need 2 over sized passport photos for your application form, however you can obtain these at the visa office in haze i think it cost £4:00 so take some £ coins. and a cushion the chairs are bloody uncomfortable and it can be a long wait.

  9. Thanks for the right information supplied by the Indian Visa Centre.

  10. Harry Taylor

    Tim Unwin must have been paid to provide these favourable comments about an extremely poorly designed and run service.

    • unwin

      Actually, I most definitely was not paid! What I wrote was a result of some of my own frustrations! And remember that the original text was written quite some time ago!

  11. A Newton

    I have just completed the rediculous visa application form and wish I was not going to India for a holiday. The web site crashed before I had paid on line and as there is no telephone for Hayes and re-entry to my form was impossible as it said I had wrong reference numbers I give up!!

  12. Jazz

    The website is absolutely horrendous. Extremely poor design and my antivirus software flagged up the website as dangerous. Going to the centre tomorrow as it’s just down the road from me and I’d rather not pay the crazy amount to call them. Previous experience tells me that the centre will be understaffed and the staff will be slow. Let’s see how it goes tomorrow….

    • John

      Jazz, How did you get on? the process is a nightmare! They suggest you dont book a flight before getting a visa.. however, on the application form they ask you where you are staying in India… what do I put?

  13. d. risso

    I need a contact number for the Hayes office for the courier to collect, does anyone know this, as its driving me mad as courier will not collect till they have a contact number.

  14. Jerry

    Probably the worst system I have ever used!!! If India wants business, and people to go to India, they will have to start with this system first!!!

  15. Jeet

    Please note the ONLINE APPLICATION is misleading, You do not apply online you just fill the application form online. Your application starts when you or your agent submits the application in person in Hayes. The online reference is for you to book a time slot for you to submit your application. CONFUSED YOU WILL BE & A WARM WELCOME TO INDIA

  16. linda bennett

    can some one help me please I have just completed my online form and made online payment but no print out options for form or receipt…..I urgently need a phone no to contact either Edinburgh or Hayes…..many thanks

  17. I have surrender my passport on ninth feb 2015 and i am still waiting for an answer. my name is kenny joseph dias

  18. Great article. Thanks for the info, you made it easy to understand.I hope I can also finish in a short span of time. BTW, if anyone needs to fill out a “Indian Visa Application Form ”, I found a blank fillable form here: This site PDFfiller also has some tutorials on how to fill it out and a few related legal documents that you might find useful.

  19. Thanks, Tim. This information is still useful even though the system has changed over the years. Especially, like you said, the info for Hayes. One thing I’m really curious about. You said not all the questions are unambiguous. What kind of ambiguous questions were you faced with? Helps to be prepared for the most bizarre, I’ve learned…

    • Tim Unwin

      Sorry – it was so long ago that I cannot remember this level of detail. Hope your application is successful.

  20. It’s an amazing article for all the internet visitors; they will
    take advantage from it I am sure.

  21. Santosh Jagpal

    Visited the Indian Visa Centre at Vista Centre, Hounslow. We’re attended promptly at the appointed time and were served by a very polite and efficient member of staff, Jayprakash Rana, however I would say filling in the form was a ‘pain’

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