Category Archives: ICT4D

Reclaiming ICT4D: the Conclusion


recict4dEarly last week I had a good meeting with OUP about the marketing of Reclaiming Information and Communication Technologies for Development – and hopefully copies will be ready in time for the WSIS Forum in Geneva in June! Then, at the end of the week, the final version of the revised page proofs appeared.  I’ve never had to read so many versions of one of my manuscripts before, and am so grateful to the work of all those who have helped in the production process!

Having shared the cover, preface, index and contents page, as well as the introduction before, I thought it was timely also to share the final few paragraphs. I very much hope that people will enjoy, and indeed be challenged by, them.  I hope too that those who consider these to be overly extreme, will indeed read the book and be convinced of the truth that lies within them.  Although some will remain unconvinced, I hope that the book will encourage everyone working at the interface between technology and development to reflect on what they are doing and change their practices in the interests of the poorest and most marginalised.

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“The design of ICTs and their rapid deployment have been one of the main causes of increasing inequality in the world.  One of the underlying themes of this book is that this has become exacerbated by the linkage between ICTs and development defined as economic growth.  Indeed, advocacy that ICTs can contribute positively to economic growth, and that this will reduce or eliminate poverty, has actually served to increase inequality and thus further marginalize the poor.  The idea of ‘development’ itself has become a vehicle through which the technological interests of the private sector in particular, but also those of governments and civil society, can be further propagated.  Expansion in the use of ICTs has thus become the primary focus of attention (D4ICT), rather than the development outcomes that might be facilitated by ICTs in the interests of the poor and marginalized (ICT4D).  This is scarcely surprising, given the long history of the use of technologies to serve and maintain the interests of the rich and powerful.

Many factors have influenced this state of affairs.  In particular, the increasing power of the private sector in global governance, the dominance of an instrumental view of ICTs that sees them necessarily as being a force for good, the diminution in the role of governments in serving the interests of all their citizens, the symbolic power of modernity embodied in ICTs, and an emphasis on enhancing economic growth rather than reducing inequality, have all been very significant in shaping the current intersection between ICTs and development.  To be sure, there are many instances where ICTs have been used to enhance the lives of groups of poor and marginalized people, but the overwhelming balance of evidence is that most such initiatives fail to go to scale or be sustainable.  Moreover, there is also a growing body of evidence that the dark side of ICTs is seriously harming many poor people, and especially women and girls.

Paradoxically, the main ways through which the use of ICTs can be reclaimed for development that might empower poor and marginalized people have rather little to do with the technologies, but much more to do with attitudes and approaches adopted by all those engaged in serving the interests of the poor.  First, the idea that ICTs in general, or the rollout of mobile broadband in particular, is some kind of panacea, or silver bullet, that can reduce poverty must be abandoned.  This must be combined with a realization that policies designed purely to increase economic growth through the use of ICTs will necessarily continue to increase inequality.  There needs to be a fundamental shift in thinking by governments, civil society and those who fund development interventions away from the economic growth agenda and instead toward the explicit use of ICTs to support the poor and the marginalized.  The private sector will continue to serve as the engine of growth, and thereby drive the use of ICTs by the majority of people, but its profit-taking voracity needs to be tempered by a realisation that the technological Jinn that it releases may well eventually do more harm than good.  This requires a fundamental reorientation of much research to focus primarily on the development of ICTs through which the very poorest might be empowered.  This needs to begin with a humble realization that academics interested in ICT4D should become the servants of the poor and marginalized, learning from them, and using their skills and expertise to serve the interests of the poor rather than their own careers, or the interests of global ICT corporations.  Research and practice should be with the poor rather than merely for the poor.  Governments and regulators have a central role in facilitating such a shift, but it would be naïve to suggest that all governments are indeed benign and without self-interest.  Politicians of all hues therefore need to be convinced that increasing inequality is ultimately a greater threat to stability and their own political futures than would be any reduction in economic growth.  Likewise, private sector companies have much to contribute to this renewed vision of ICT4D.  Those that can develop innovative new technologies and business models to deliver affordable services to the poorest ‘first billion’, for example, will necessarily be able to undercut companies still focusing on the ‘next billion’, and thereby make considerable gains in market share.

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            Above all, those who share my passion for technology, and the ways through which it can indeed be used to help empower the poorest and the most marginalized, the limbless beggars in Sierra Leone, the blind musicians playing on street corners in China, or the young women in Pakistan at threat of being murdered because of the images they post on social media, must begin by reflecting on their own practices.  We need to change from being part of the problem to being part of the solution.  Once we have begun to be enlightened ourselves about the role of technology in development, we may in turn be able to help empower others through crafting new ICTs and the strategies through which they can be implemented in the interests of the poorest and most marginalized.

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Reclaiming Information and Communication Technologies for Development


recict4dIt is always exciting to have finished the page proofs and done the index of a book, especially when this has to be completed between Christmas and the New Year as it was with Reclaiming ICT4D at the end of 2016! However, when the cover has been agreed and it appears on the publisher’s  website, then one knows that it is actually going to appear in several months time!

This is  OUP’s overview of the book:

  • Combines understanding of both theoretical and practical aspects of ICT for development (ICT4D)
  • Challenges existing orthodoxy and offers alternatives that can make a practical difference in the field
  • Addresses the interests underlying the use of technology in development
  • Wide ranging in coverage, including discussion of regulation, partnership, technological innovation, and the darker side of ICTs

I like being involved in the design of different aspects of my books, and I am so grateful to OUP for agreeing to publish Reclaiming ICT4D in two fonts, one to represent theory and the other practice.  I am also immensely happy that they were willing to use one of my pictures on the cover to represent much of what the book is about.  In case it is not immediately obvious, this picture taken a year ago in Murree (Pakistan) represents many things: a hope for the future, with the young boy vigorously hitting the ball way over his friends’ heads; cricket itself acknowledges the complex heritage of colonialism and imperialism; in the background is a telecommunications mast, providing the connectivity that has the potential to be used to reduce inequalities, but all too often increases them; the electricity so essential for powering ICTs is very visible;  and women are absent, representing another dimension of inequality that is addressed in the book.  It is also much more than this.  My father visited Murree 71 years ago, and may have walked along this street; I went there with friends, and the book is very much a personal story of how I have learnt from them and the many people who have shared their wisdom and experiences with me over the years; it is above all about how people like these boys, playing on the street, can use ICTs to transform their lives for the better, rather than becoming the cyborg cannon-fodder that global capitalism seeks to devour for the benefit of the rich and powerful.

A little more formally, this is how OUP describe the contents of the book on their website:

“The development of new Information and Communication Technologies (ICTs) has transformed the world over the last two decades. These technologies are often seen as being inherently ‘good’, with the ability to make the world better, and in particular to reduce poverty. However, their darker side is frequently ignored in such accounts.

ICTs undoubtedly have the potential to reduce poverty, for example by enhancing education, health delivery, rural development and entrepreneurship across Africa, Asia and Latin America. However, all too often, projects designed to do so fail to go to scale, and are unsustainable when donor funding ceases. Indeed, ICTs have actually dramatically increased inequality across the world. The central purpose of this book is to account for why this is so, and it does so primarily by laying bare the interests that have underlain the dramatic expansion of ICTs in recent years. Unless these are fully understood, it will not be possible to reclaim the use of these technologies to empower the world’s poorest and most marginalised.”

Its seven chapters are entitled as follows:

Preface
1: A critical reflection on ICTs and ‘Development’
2: Understanding the Technologies
3: The International Policy Arena: ICTs and Internet Governance
4: Partnerships in ICT4D: Rhetoric and Reality
5: From Regulation to Facilitation: The role of ICT and Telecommunication Regulators in a Converging World
6: Reflections on the Dark Side of ICT4D
7: …in the Interests of the Poorest and Most Marginalized.

It is also being made available as an Ebook, and publication date is estimated as 25th May 2017.

To request a review copy, do contact OUP directly using their request form.

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Filed under Africa, Asia, Books, Development, ICT4D, Photographs, Uncategorized

Indexing “Reclaiming ICT4D”


I always enjoy indexing my own books, although it can at times be brain-numbingly tedious!  So, I have spent the last few days proof-reading Reclaiming ICT4D, and at the same time constructing the index!  It has taken much longer than I had anticipated, but I am delighted that it really does capture the essence of what I have tried to write about.  It is always fascinating to see the juxtaposition of words: “holistic” next to “honour killings”; “operators” next to “oppression”; and “poverty” next to “power”…  However, having just finished it, I now wonder just how many people ever actually read indexes!

Anyway, for those who want to know what the book is really about, I am therefore posting the index for everyone to see if their favourite ICT4D topic is included – and a glimpse of part of it is shared below!  I very much hope that you find something of interest in it!

Now it will only be a few months for OUP to print the book!

index

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Reclaiming ICT4D – the Preface


Three days before Christmas, the page proofs of Reclaiming ICT4D have arrived.  At one level, this is an amazing Christmas present, but at another I am not sure I am looking forward to the arduous task of going through them and checking for any errors over the holiday season!

On reading the beginning of the Preface again, I hope that the book does indeed fulfill the task I set myself.  It does, though, seem a fitting commentary on the tasks that still need to be done in the field of ICT4D, especially this Christmas time:

This book is about the reasons why poor and marginalized people have not yet benefited sufficiently from the widespread and pervasive expansion of information and communication technologies (ICTs) into most aspects of human life over the last quarter century.  It is about the inequalities that the use of these technologies have enhanced, and the risks to us all that these are creating.  However, it remains a book of hope; hope that by better understanding the interests underlying these increasing inequalities, wise people of good will may be able to work collectively together to help the poorest and most marginalized use ICTs to enhance and improve their lives.

            Much has changed in the use of ICTs for ‘development’ (ICT4D) since my last edited book on the subject was published in 2009 (Unwin, 2009).  In that book I laid out the case for why the focus of ICT4D should be on reducing inequalities as well as increasing economic growth, and this remains a core theme of this new book.  However, I was much more optimistic a decade ago that ICTs would indeed be used effectively to enhance the lives of poor people.  My previous book thus included chapters by leading authorities in their fields about the many ways through which ICTs were indeed being used to improve the quality and quantity of education, to transform health delivery, to enhance rural and agricultural incomes, and to enable better government.  Most of those examples remain valid, and there is indeed much good work being done by civil society, governments and the private sector through which the poor can indeed benefit.  This has been widely reported in the many books and papers that have been published over the last decade on the subject.   However, as the present book argues, in this time the rich have got very much richer through the use of ICTs, and the poor have become relatively poorer.  I am impatient and frustrated by this increasing inequality, and so rather than emphasising all of the oft-cited examples of the benefits of ICTs, I concentrate here on the interests underlying why ICTs are being used in this way.  Yet, I still retain a belief that these technologies can indeed help empower poor people and this must never be forgotten through the darker sections of the book“.

It is so good to read this at last again in the final stages of production!

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Partnering to protect children and youth online


I am so delighted to have been asked by the ITU and Child Helpline International to moderate their important session on “Partnering to protect children and youth” at the ITU’s Telecom World gathering in Bangkok on 15th November.  The abuse of children online is without question one of the darkest aspects of the use of ICTs, and it is great to see the work that so many child helplines are doing globally to counter and respond to this.

The main objective of the session is to highlight the work done by a range of ICT stakeholders to initiate and support child helplines in various parts of the world.  The session will begin with introductory remarks from Houlin Zhao (the Secretary General of the ITU) and Professor Jaap Doek (Chair of the Board of Child Helpline international).  This will be followed by a short video entitled No child should be left behind, and then Jenny Jones (Director Public Policy, GMSA) will launch new child online protection guidelines for child helplines.  Following this, Doreen Bogdan-Martin (Chief of Strategic Planning and Membership,  ITU) will provide a short overview of the joint campaign being run by the ITU and Child Helpline International to protect children and youth.  She will also outline the process whereby case studies submitted to an online consultation organised by the ITU were selected by a specialist Jury.

I will then moderate what I hope will be a lively and useful panel discussion that brings together the following people and initiatives that were selected through the above process:

  • Anthony Fitzgerald, Kids Helpline Manager, representing Optus from Australia;
  • Ola-jo Tandre, Director and Head of Social Responsibility, Telenor Group;
  • Mofya Chisala, Strategic Analyst, Zambia Information and Communication Technology Authority; and
  • Enkhbat Tserendoo from the Communications Regulatory Commission of Mongolia, Mobicom

As moderator, I hope to be drawing out general conclusions about what works, as well as the pitfalls to avoid, from the experiences of these examples of good practice from many different parts of the world.  I very much hope that this will help those in other countries who are thinking about setting up child helplines, and that these experiences will also help those already running such helplines to improve the services that they offer children and young people.

Working together in partnership, we must do much more to counter the abuse of children online, and child helplines are an important element of the overall package of initiatives that must be implemented to achieve this.

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Perceptions and experiences of sexual harassment through mobile devices in Pakistan


Together with Dr. Bushra Hassan, and building on my research earlier this year on how people in Pakistan use mobile devices to express their identities, we have developed a survey on people’s perceptions and experiences of sexual harassment through mobile devices in the country.  This is a sensitive and difficult subject, and we are eager to have responses from as many people as possible.  I do hope that readers of this post will share the details through their networks, and if they are Pakistani will complete it themselves. The survey is available until the end of November 2016 at https://rhul.onlinesurveys.ac.uk/sexual-harassment-through-mobile-devices-in-pakistan.

survey-pakistan

Thanks so much in anticipation.

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Filed under 'phones, Ethics, ICT4D, Inequality, Pakistan

Making money from meeting the SDGs? An overarching approach to sustainable development


I am delighted to have been asked to moderate the session on “Making money from meeting the SDGs?” at ITU Telecom World in Bangkok on Monday 14th November (4:45 PM – 6:00 PM, Jupiter 10), although I wonder a little why I have been chosen for this task given my past criticisms of the SDGs!  Perhaps the “?” in the session title will give me a little freedom to explore some of the many challenges and complexities in this theme.  Following in the footsteps of the Millennium Development Goals (2000), the globally agreed Sustainable Development Goals (SDGs) still generally focus on the idea that economic growth will eliminate poverty; indeed, they assert that poverty can truly be ended.  This is a myth, and a dangerous one. For those who define poverty in a relative sense, poverty will always be with us.  It can certainly be reduced, but never ended.   It is therefore good to see the SDGs also focusing on social inclusion, with SDG 10 explicitly addressing inequality.  We need to pay much more attention to ways through which ICTs can thus reduce inequality, rather than primarily focusing on their contribution to economic growth, which has often actually led to increasing inequality.

This session will explore the implications of such tensions specifically for the role of ICT businesses in delivering the SDGs.  Key questions to be examined include:

  • How can the ICT sector contribute to accelerating the achievement of the SDGs by providing ICT-enabled solutions and building feasible business models?
  • Is the SDG agenda relevant for the ICT industry?
  • What roles should the ICT industry, and its corporate social responsibility (CSR) departments in particular, play in working towards the SDGs?
  • Can the SDG framework provide an opportunity to accelerate transformative ICT-enabled solutions around new solutions like big data or IoT?

Underlying these are difficult issues about the ethics of making money from development, and the extent to which the ICT sector is indeed sustainable.  All too often, the private sector, governments and even civil society are now using the idea of “development” to build their ICT interests, rather than actually using ICTs to contribute to development understood as reducing inequalities; we increasingly have “development for ICTs” (D4ICT) rather than “ICTs for development” (ICT4D).  To be sure, businesses have a fundamentally important role in contributing to economic growth, but there is still little agreement, for example, on how best to deliver connectivity to the poorest and most marginalized, so that inequality can be reduced. As my forthcoming book argues, we need to reclaim ICTs truly for development in the interests of the poorest and most marginalized.

We have a great panel with whom to explore these difficult questions.  Following opening remarks by Chaesub Lee (Director of ITU’s Telecommunication Standardization Bureau, ITU), we will dive straight into addressing the above questions with the following panelists (listed in alphabetical order of first names):

  • Astrid Tuminez (Senior Director, Government Affairs. Microsoft)
  • Lawrence Yanovitch (President of GSMA Foundation)
  • Luis Neves (Chairman Global e-Sustainability Initiative (GeSI), and Climate Change and Sustainability Officer, Executive Vice President, at Deutsche Telekom Group)
  • Ola Jo Tandre (Director and Head of Social Responsibility, Telenor ASA, Norway)
  • Tomas Lamanauskas (Group Director Public Policy, VimpelCom).

Magic happens when people from different backgrounds are brought together to discuss challenging issues.  This session will therefore not have any formal presentations, but will instead seek to engage the panelists in discussion amongst themselves and with the audience.  We will generate new ideas that participants will be able to take away and apply in their everyday practices.  Looking forward to seeing you on the Monday afternoon of Telecom World in Bangkok!

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Filed under Conferences, Development, ICT4D, SDGs, Sustainability