Tag Archives: Accessibility

Session on digital inclusion at online IGF 2020

This has been a crazy week of over-dosing on Zoom for those attending the online IGF 2020 (made worse by too many slide-decks). How I wish I was physically back with real friends in real Poland, having real conversations and drinking real Polish beer and cherry vodka!

However, it was really great to participate in the GIZ-convened session WS #255 on Digital (in)accessability and universal design this morning (my time!). Huge thanks are due to Paul Horsters (from GIZ) who brought us all together, and to Edith Kimani (Deutsche Welle) who was an excellent moderator, as well as those providing sign language and captioning. It was also excellent to have such a diverse range of other speakers (none of whom used the dreaded slide-decks!): Bernd Schramm (GIZ), Irene Mbari-Kirika (inABLE), Bernard Chiira (Innovate Now), Claire Sibthorpe (GSMA) and Wairagala Wakabi (CIPESA).

As part of the workshop we wanted to produce an output that others could use in their own work, and so have crafted a mind-map in various formats that we hope will be of use to everyone committed to working with persons with disabilities to ensure universal digital inclusion. A WordArt summary of everything in the mind-maps is also shown below:

The mind map that includes summaries of all the individual presetnations as well as responses to the questions asked during the workshop is available below in various formats:

Mind-map of workshop

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Filed under Accessibility, Africa, Beer, digital technologies, Disability, Education, ICT4D, ICTs, inclusion, Inequality

Reflections on IGF 2019 in Berlin

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High Level Session on Internet Governance at IGF 2019

I have been quite critical of the Internet Governance Forum (IGF) process in the past, arguing that it was created essentially as a talking shop and a palliative to civil society following the original WSIS meetings in 2003 and 2005 (for details see my Reclaiming ICT4D, OUP, 2017), and that it has subsequently achieved rather little of substance.  I still retain the view that there are far too many “global” ICT4D gatherings that overlap and duplicate each other, without making a substantial positive difference to the lives of the poorest and most marginalised.  Likewise, I have been hugely critical of the creation and work of the UN Secretary General’s High-Level Panel on Digital Cooperation (HLPDC), despite having several good friends who have been involved in trying to manage this process (see the UNESCO Chair in ICT4D’s response to the original call for contributions).  I retain the view that it is poorly conceived, duplicates other initiatives, and will again have little positive impact on the lives of the poorest and most marginalised.

So, it was with much interest that I arrived at the IGF in Berlin on 25th November in response to three invitations: to participate in a session on ICTs for people with disabilities, to support colleagues involved in the EQUALS initiative intended to increase gender digital equality, and also to participate in a side event on Many Worlds.  Many Nets.  Many Visions, for which I had contributed a short piece on our TEQtogether initiative designed to change men’s attitudes and behaviours towards women and technology.  To this end, it is salient to note the largely elderly white male dominance on the key opening plenary panel on the future of Internet governance shown in the picture above – more on that later!  I had many interesting discussions during the week, but want here to share five main reflections and challenges in the hope that they will provoke dialogue and discussion.

IGF (plus?)…

Water stationms

Water Station at IGF 2019

It was rumoured that the German government had put aside some €10 million to cover the costs of this year’s IGF.  Whilst that may well be an exaggeration we were certainly hosted in great luxury, and it would be churlish not to thank the German government for their generous hospitality.  In compliance with increasing concerns over plastic and climate change, there was even a very impressive water station in the exhibition area!  They had also done much to encourage the participation of many quite young people, and to get the gender balance better than at some similar digital technology events in the past.  The IGF 2019 outputs are already available and make interesting reading.

UN SG speaking in IGF 2019 Opening Ceremony

UN SG speaking in IGF 2019 Opening Ceremony

However, I was struck by the relative absence of people from China, India and Russia, as well as from many of the poorer countries of the world who were unable to afford the travel costs or who had difficulties in obtaining visas.  This absence set me thinking of the wider global geopolitical interests involved in the IGF process.  At a time when the ITU is unfortunately being increasingly criticised by North American and European countries for being too heavily in the pocket of Chinese organisations and companies (recent criticism of China’s efforts to influence global standards on facial recognition is but one small example), free-market capitalist governments have turned ever more to the IGF as the main forum for their engagement on Internet issues.

Angela Merkel in IGF 2019 Opening Ceremony

Angela Merkel in IGF 2019 Opening Ceremony

The theme of this year’s IGF One World.  One Net.  One Vision. says it all (and hence why I was so eager to be involved in the innovative and creative Many Worlds. Many Nets.  Many Visions initiative).  The IGF is about maintaining a unitary free open Internet in the face of perceived attempts by countries such as China and Russia to fragment the Internet.  It is no coincidence that next year’s IGF is in another European country, Poland, and that the last two IGFs have been in France and Switzerland.  The messages of the UN Secretary General and the German Chancellor (shown in the images above) were equally forceful about the kind of Internet that they want to see.

Moreover, this hidden war over the future of the Internet is also being played out through the HLPDC process which has suggested that there are three possible architectures for digital cooperation.  The presence of such high-level participants at this year’s IGF very much conveyed the impression that the IGF Plus option is the one that they prefer as the main forum for policy making over the Internet in the future.  This is scarcely surprising: all but two (one Chinese and one Russian) of the 20 members of the HLPDC Panel and Co-chairs are from free-market capitalist-inclined countries; 8 of the 20 are from the USA and Europe.

The sale of .org by ISOC to Ethos Capital

Another major issue that raised its head during this year’s IGF was the very controversial sale by the Internet Society (ISOC) of its non-profit Public Internet Registry (PIR) which had previously managed the top-level domain .org to a for-profit company, Ethos Capital, for the sum of $1.135 bn.

Key elements of the controversy that were widely mentioned during the IGF, and are well summarised by The Registry, include:

  • ISOC’s decision under a new CEO to shift its financial structure from benefitting from the variable profits derived from .org to creating a foundation from which it would then use the interest to fund the activities of its various chapters (the new Internet Society Foundation was created in February 2019);
  • The lifting of the cap announced in May 2019 by ICANN on prices of .org domain names, which would enable the owner of the .org registry to impose unlimited price rises for the 10 million .org domain name owners; and
  • The observation that the former CEO of ICANN had personally registered the domain name used by Ethos Capital only the day after the cap had been lifted (it appears that he and a small number of his close affililates linked to ICANN are the only people involved in Ethos Capital) .

The lack of transparency over this entire process, and the potential for significant profits to be gained by certain individuals from these changes have given rise to huge concerns, especially among civil society organisations that use .org domain names.  As a recent article in The Register concludes, “The deal developed by former ICANN CEO Chehade is worth billions of dollars. With that much money at stake, and with a longstanding non-profit registry turned into a for-profit with unlimited ability to raise prices, the internet community has started demanding answers to who knew what and when”.

Inclusion, accessibility and people with disabilities…

Absence of people in IGF 2019 Main Hall for High Level Session on Inclusion

Absence of people in IGF 2019 Main Hall for High Level Session on Inclusion

It was good to see a considerable number of sessions devoted to inclusion, accessibility and people with disabilities at this year’s IGF.  However, it was sad to see how relatively poorly attended so many of these sessions were.  The exodus from the Main Hall between the High Level Session on the Future of Internet Governance and the High Level Session on Inclusion, for example, was very noticeable.  The content of most of these sessions on disabilities and inclusion was generally interesting, and it is just such a shame that the wider digital community still fails to grasp that digital technologies will increase the marginalisation of those with disabilities unless all such technologies are designed as far as is reasonably possible to be inclusive in the first place.  Assistive technologies can indeed make a very significant difference to the lives of people with disabilities, but such persons should not have to pay more for them to counter the increased marginalisation that they face when many non-inclusive new technologies are introduced.

IGF 2019 Session WS#64 on empowering persons with disabilities

IGF 2019 Session WS#64 on empowering persons with disabilities

I was, though, hugely challenged by my own participation in one of these sessions.  Having been invited by Brian Scarpelli to be the penultimate speaker in a session that he had convened on Internet Accessibility Empowering Persons with Disabilities (WS #64), I just felt that it needed a little livening up by the time it was my turn to speak.  I therefore decided to take a roving microphone, and did my presentation walking around inside the cage of desks around which everyone was seated.  I wanted to engage with the “audience” several of whom did indeed have disabilities, and I tried hard to involve them by, for example, describing myself and the venue for those who were blind.  The audience seemed to welcome this, and I had felt that I had got my messages across reasonably well.  Afterwards, though, someone who is autistic came up to me and in the nicest way berated me for having walked around.  She said that the movement had distressed her, and made it difficult for her to follow what I was saying.  She suggested that in the future I should stay still when doing presentations.

This presented me with a real challenge, since I have been encouraged all my life to deliver presentations as a performance – using my whole body to engage with the audience to try to convince them of my ideas.  So, what should we do when making presentations to an audience of such varied abilities?  Can we cater for them all? Clearly, I don’t want to upset those with one disability.  Should I ask if anyone in an audience minds if I walk around?  But then, someone with autism might well not want to speak out and say that they did actually mind?  Should the preference of one person with a disability over-ride the preferences of the remaining 49 people in a room?  There is no easy answer to these questions, but I would greatly value advice from those more familiar with such challenges than I am.

Exclusion in the midst of diversity: being an elderly, white, grey-haired, European man…

"Many Worlds. Many Nets. Many Visions" gathering held during IGF 2019 at HIIG

“Many Worlds. Many Nets. Many Visions” gathering held during IGF 2019 at HIIG

Far too many international events associated with digital technologies continue to be excessively male dominated, and it was refreshing to see the considerable gender diversity evident at IGF 2019.  Despite this, as noted above, several panels did remain very “male”!  It was therefore very refreshing to participate in the Many Worlds.  Many Nets.  Many Visions side event held at the Alexander von Humboldt Institute for Internet and Society (HIIG), and congratulations should once again be given to Matthias Kettemann and Katharina Mosene for putting this exciting and challenging initiative together.

Reflecting on the various gender-related events held during and around IGF 2019, though, has made me very uneasy.  I was particularly struck by the frequency with which presenters advocating plurality and diversity of ideas, behaviours, and self-identification, nevertheless also seemed to castigate, and even demonise one particular group of people as being, in effect, the “enemy”.  That group is the group that others see me as belonging to: elderly/middle-aged, white, grey-haired, European (and let’s add north American and Oceanian as well), men!  Perhaps it was just in the sessions that I attended, but over and over again this group was seen as being oppressive, the main cause of gender digital inequality, and those who are to be fought against.  The language reminded me very much of some of the feminist meetings that I attended back in the 1970s.

I was surprised, though, how sad this made me feel.  Some elderly, white, grey-haired, European (etc.) men have indeed worked over many decades to help change social attitudes and behaviours at the interface between women and technology.  This group is not uniform!  Some have written at length about these issues; some have helped implement programmes to try to make a real difference on the ground.  To be sure, we need to continue to do much more to change men’s attitudes and behaviours;  TEQtogether has been set up to do just this.  What upset me most, though, is that these efforts were rarely recognised by those who were so critical of  this particular “uniform” group.  Too often, all elderly, white, grey-haired, European (etc.) men seemed to be lumped together in a single group by those very people who were calling for recognition of the importance of diversity and multiple identities. There is a sad irony here.  Perhaps it is time for me just to grow old gracefully…

EQUALSIt was therefore amazingly humbling that, almost at the end of the EQUALS in Tech awards, a young woman who I had never met before, came up to me and simply said thank you.  Someone had told her what one elderly, white, grey-haired, European (etc.) man had tried to do over the last 40 years or so…  I wonder if she has any idea of just how much those few words meant to me.

Novelty and learning from the past

Poster about sexual exploitation of children, Ethiopia, 2002

Poster about sexual exploitation of children, Ethiopia, 2002

Finally, the 2019 IGF re-emphasised my concerns over the claims of novelty by people discovering the complexity of the inter-relationships between technology and society.  All too often speakers were claiming things that had actually been said and done twenty or more years ago as being new  ideas of their own.  This was typified by a fascinating session on Sex Work, Drug Use, Harm Reduction, and the Internet (WS 389).  Whilst this is indeed a very important topic, and one that should be addressed in considerably more detail, few of the presenters made any reference to past work on the subject, or appeared to have made much attempt to learn from previous research and practice in the field.  Back in the early 2000s, for example, the Imfundo initiative had spent time identifying how “bar girls” in Ethiopia might have been able to use digital technologies that were novel then to help transform their lives and gain new and better jobs.  I wonder how many people attending Session WS 389 were at all aware of the complex ethical questions and difficulties surrounding the conduct of research and practice on this topic that the Imfundo team had explored all those years ago.  There were important lessons to be learnt, and yet instead the wheel seems to be being reinvented over and over again.

This example was not isolated, and a recurrent feature of the field of ICT for Development is that people so rarely seem to learn from mistakes of the past, and everyone wants to claim novelty for ideas that have already been thoroughly explored elsewhere.  I  must write at length some time about the reasons why this seems to happen so often…


Finally, the artists who created this image of Berlin from tape during IGF 2019 deserve to be congratulated on their amazing work!

Artwork of Berlin made in tape, 25th November

Artwork of Berlin made in tape, 25th November

Artwork of Berlin made in tape, 29th November

Artwork of Berlin made in tape, 29th November

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IGF 2019 WS #64 Internet Accessibility Empowering Persons with Disabilities

Visually impaired girl using Braille in Tunisia

Visually impaired girl using Braille in Tunisia

I’m so glad to have been invited to contibute to the session on Internet Accessibility Empowering Persons With Disabilities at this year’s Internet Governance Forum Meeting in Berlin (Wednesday 27th November, 1500-1650 CET in Room IV of the Estrel Congress Center, Sonnenallee 225, 12057 Berlin).

Hopefully, the introductory pieces by all of the speakers will be short, so that we can have a lively discussion.  I am speaking last, so previous speakers will probably have made all of the important points! However, for those unable to attend, this is what I am hoping to say:

I would like to use this opportunity to make four brief points:

First, unless universal inclusion and accessibility are built into all new digital technologies from the original design stage to end user, they will further increase inequality.  The more and more advanced technologies become, the further they benefit those who can afford and are able to use them, rather than the most marginalised and poorest, especially those with disabilities

Second, it is crucial that we change the design approach mindset so that inclusion becomes of paramount importance for the internet and the use of digital technologies.  This can be done in many ways, but I have always been impressed by the power of the market, and the role that procurement can play, especially by governments and large corporations.

Third, we can all get better at what we do!  I continually get cross with myself that I do not always insert alternative text for all of the images I post on my digital platforms, and in the slide decks that I share of my talks.  It is not good enough, but it takes longer to do, and with a tight schedule I usually forget. I need to do better; we all do.

Finally, and to end on a more optimistic note, of course the design of new digital technologies can indeed be used by people with disabilities to transform their lives.  There are always new things being developed – my latest exciting discovery is OptiKey .  However, we need to do much more to help change developers’ attitudes – and indeed those of the wider tech community.  Smart city technology for example should be being used much more to help the blind and visually impaired.  We must all do more – together with those with disabilities, and not just “for them”.

For more about our work on inclusion and disability, see our small site at Disabilities and ICT4D.

 

 

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Digital technologies and accessibility: from rhetoric to reality – at WSIS 2019

Accessibillity 1It was great to be part of the UNESCO Chair in ICT4D team working with our colleagues at the Inter-Islamic Network on Information Technology (INIT) to convene and host the first session on Accessibility Day (8th April) at this year’s tenth anniversary WSIS Annual Forum held in Geneva.  The theme was “Digital technologies and accessibility: from rhetoric to reality”, and our session began with three short opening presentations:

Building on these inspiring presentations, participants then turned their attention to discussing what still needs to be done to turn rhetoric into reality with respect to the empowerment of people with disabilities through ICTs.  This was captured in the mind map below (link to a detailed and expandable .pdf file of the mind map):

What must we do to turn rhetoric into reality so that people with disabilities can be empowered through digital technologies

This discussion highlighted the continuing need for work in ten main areas:

  • Holistic approaches
  • Enabling voices of people with disabilities
  • Policies and legislation
  • Partnerships
  • Leadership
  • Differentiation between universal inclusion and assistive technologies
  • Training, awareness and capacity building
  • Building appropriate technologies
  • Finances
  • Delivering commitments

Working together, we can all contribute to the empowerment of people with disabilities (details of some of the UNESCO Chair in ICT4D’s activities and resources supporting people with disabilities).

Looking forward to another special set of sessions on accessibillity at next year’s WSIS 2020!  Thanks to Gitanjali and her team for all the great work that they did in delivering this year’s conference!

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UNESCO publishes report on ICTS for people with disabilities

UNESCO has recently published a short report by a group of experts on “ICT for persons with disabilities“.

This presented the following recommendations to UNESCO for consideration:

“Making UNESCO ICT-accessible
The group of experts recommended that UNESCO should ensure overall accessibility of persons with disabilities. To achieve this goal the Organization should improve its online presence and the accessibility of its website. It should also create accessible physical environment, develop appropriate procurement and recruitment policies, and ensure training and retaining of the employees.

Mainstreaming ICT in inclusive education
UNESCO is encouraged to foster effective use of ICT that are accessible, adaptive and affordable for person with disabilities. Specific guidelines and tools are needed to teach persons with disabilities and to ensure that corresponding ICT competencies are embedded in initial teacher training.

Mobilizing resources and international cooperation
The experts stressed the importance of identifying arguments for shifts in policy practices and determining funding opportunities where UNESCO could get involved. It is important to cooperate with organizations of persons with disabilities in order to get the best possible input and to have credible action lines and projects for funding.

Creating an information and knowledge access ecosystem
This recommendation focuses on “touch points”, such as WorldWide Web, broadcasting, publishing, languages, etc., in the system in which people and humans interact with information and services. It also includes e-governance, which could be used to promote e-voting and e-democracy initiatives for citizen participation in an accessible way, as well increase participation in cultural activities.”

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ICTs and Special Educational Needs in Ghana

Godfred Bonnah Nkansah and I are delighted that our paper on the contribution of ICTs to the delivery of special educational needs in Ghana has just been published in Information Technology for Development, 16(3), 2010, 191-211. The paper not only provides rich empirical evidence of the usage and potential of ICTs in the special educational needs sector in Ghana, but also argues strongly that much more attention should be paid to the positive benefits that ICTs can bring to the lives of people with disabilities across Africa.

Abstract
This paper explores three main issues in the context of Ghana: constraints on the delivery of effective special educational needs (SEN); the range of information and communication technologies (ICT)-based needs identified by teachers, pupils and organizations involved in the delivery of SEN; and existing practices in the use of ICTs in SEN in the country. It concludes that people with disabilities continue to be highly marginalized, both in terms of policy and practice. Those involved in delivering SEN nevertheless recognize that ICTs can indeed contribute significantly to the learning processes of people with disabilities. Governments across Africa must take positive action to ensure that such experience with ICTs can be used to enable those with SEN to achieve their their full potential, whether in special schools or included within mainstream education.

For media comments on this research see:

  • The Commonwealth Secretariat News

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Report on using technology to help at-risk youth and people with disabilities gain employment

Researchers at the Technology and Social Change Group in the University of Washington in Seattle (Joyojeet Pal, Jay Freistadt, Michele Frix, and Phil Neff) have recently released an important report on the impact of technology training on the employment prospects of at-risk youth and people with disabilities in five countries in Latin America.

The report’s findings are “broadly divided by the themes that emerged in the coded transcripts of our conversations on the ground. Under environmental factors, we discuss issues around the prevalent discourse of technology that underlines the ways in which the various stakeholders imagine the role of computers and technology training within the larger social and economic ecosystems. An important environmental factor is the aspirational environment, for the role it plays in peoples’ willingness to participate in such training programs. Finally, structural issues around the labor market form the third set of environmental factors that are extremely important, given that both populations discussed here have histories of geographical and institutional exclusion from formal employment opportunities”.

It is good to see these important issues examined in detail; ICTs can indeed make a significant difference to the lived experiences of people with disabilities and at-risk youth

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OECD report on demography and higher education

The OECD has recently (2008 ) published an important monograph entitled Higher education to 2030 (Volume 1): demography (read only version)  In summary, this assumes that:

  • There will be continued expansion of student participation, with majority female participation, greater variation in student profiles and increased emphasis on issues of access and equality.
  • The academic profession is to become more internationally oriented and increasingly mobile. There will also be greater variety in academic employment contracts and a movement away from the traditional concept of a self regulated community of professionals.
  • Society will contain a greater proportion of graduates which will have implications for social well-being and economic growth, the gap between the number of graduates from OECD area and from emerging economies (especially China and India) will be significantly reduced and issues around the social exclusion of those without HE qualifications will rise.

It is a long – but interesting – read, and includes syntheses of much useful data.  It is good to see a chapter by Serge Enersold on ‘Adapting higher education to the needs of disabled students’.

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Refurbished assistive technology hardware

I have long thought that it is close to obscene that ICTs designed to suport who-is-disabled1people with disabilities are often much more expensive than the standard computers and mobile ‘phones that most of us take for granted.  In large part, this is because of relatively low demand for assistive technologies.

However, ICTs can transform the lives of people with serious disabilities much more than they can help those of us who have fewer disabilities.

There is a huge debate about the value (or otherwise) of refurbished computers being sent to the poorer countries of the world – and there are clearly examples of good and bad practices in this field.  Ideally we should strive to bring down prices of assistive technology so that people in poorer countries can afford them – but the reality is that this is unlikely to happen.  It is great to see some companies such as Apple, building its universal access software into every computer it sells – but everyone is not so enlightened.

I am therefore exploring the possibility of working with companies producing assistive technology hardware and existing computer refurbishment organisations to collect and distribute such hardware to people in the poorer countries of the world.  I would be really interested in people’s thoughts on this – and particularly on offers of help.

In the meanwhile, the ICT4D Collective has a page on accessibility/disability which might be of interest to readers of this blog!

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Web Accessibilitiy Initiative’s new standards

Those interested in the use of the Web for and by people with disabilities will be gladdened by the announcement by W3C on 11th December 2008 that it had launched “a new standard that will help Web designers and developers create sites that better meet the needs of users with disabilities and older users. Drawing on extensive experience and community feedback, Web Content Accessibility Guidelines (WCAG) 2.0 improves upon W3C’s groundbreaking initial standard for accessible Web content, applies to more advanced technologies, and is more precisely testable”

Further information is available at:

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